Information We Collect

At FlowForce Sword, we collect information that helps us provide better manual software testing services to our clients. This includes contact details you share when reaching out to us, project specifications you provide during consultations, and technical information about the software we're testing on your behalf.

We also gather data about how our website performs and which pages visitors find most helpful. This helps us improve our online resources and make it easier for potential clients to learn about our testing capabilities.

• Contact information including name, email address, and phone number
• Company details and project requirements shared during consultations
• Technical specifications of software applications we test for you
• Website usage data to improve our online experience
• Communication records to maintain service quality

How We Use Your Information

Everything we collect serves a specific purpose in delivering quality testing services. Your contact information helps us communicate effectively about project timelines and results. Technical details about your software allow us to design appropriate testing strategies.

We use this information to schedule testing sessions, prepare detailed reports, and ensure our validation processes meet your specific requirements. Communication records help us maintain consistency across different team members working on your projects.

Information Sharing and Disclosure

We share your information only in specific, limited circumstances. Sometimes we work with trusted technology partners to deliver comprehensive testing services, and they may need access to certain project details. We always ensure these partners maintain the same privacy standards we do.

Legal requirements may occasionally require us to disclose information to authorities in the Philippines, but this happens rarely and only when legally mandated. We'll notify you of such requests unless prohibited by law.

• With qualified testing partners when necessary for project completion
• To legal authorities when required by Philippine law
• With your explicit consent for specific business purposes
• To protect our legitimate business interests in case of disputes

Your Privacy Rights

You have several important rights regarding your personal information. You can request copies of all data we hold about you, ask us to correct any inaccuracies, or request deletion of your information when our business relationship ends.

If you want to limit how we use your information or withdraw consent for certain activities, just let us know. We'll explain any limitations this might create for our ability to provide testing services, but we respect your choices about your personal data.

• Access all personal information we store about you
• Request corrections to inaccurate or outdated information
• Ask for deletion of your data when appropriate
• Limit processing for specific purposes
• Withdraw consent for data collection activities

Data Retention and Security

We keep your information for as long as necessary to provide ongoing services and meet legal requirements in the Philippines. Project files and communication records are typically retained for three years after project completion, which helps us provide references and support for future work.

Our security measures include encrypted storage, regular backups, and access controls that ensure only authorized team members can view your information. We update these protections regularly to address new security challenges.

Cookies and Website Technology

Our website uses standard cookies to remember your preferences and improve your browsing experience. These small files help us understand which information is most valuable to visitors and how we can make our site more helpful.

You can disable cookies in your browser settings if you prefer, though this might limit some website functionality. We don't use cookies to track you across other websites or for advertising purposes.

Updates to This Policy

We review and update this privacy policy annually or whenever we make significant changes to our data practices. When updates occur, we'll post the new version on our website and notify active clients by email about any important changes.

Continued use of our services after policy updates indicates acceptance of the new terms. If you have concerns about changes, please contact us to discuss how they might affect your specific situation.